Chocolate Bunny Fulfillment is a leading and established provider of fulfillment services. It's a one-stop solution for packaging, shipping, and warehousing.
The Problem:
The existing website of the client was not user friendly, lacked scalability, was difficult to manage. The client needed to incorporate features so as to have a real time e-fulfillment web application in order to cope up with the growing demand and competition.
BENCHMARK Solution:
Web-based Fulfillment System which showcased the client capabilities with great impact and provided effective and hassle free communication between the existing/prospective customers and the client. Some of the important features of the application included:
Online Quotation
Auto-Response Emails to Customers and CBF Admin staff
Upload and Automatically Parse Customer Orders into the client database
Inventory and Transaction Reports
Allow Customers to Add Product Information to the client website
Content Management Tool
Customer Order Search and Reporting Tool
Benefits:
The system ensures that every order is correct, properly packaged, and arrives on time and in excellent condition. That lets the customers concentrate on billing and managing end user's e-mail addresses and contact information.
Effective online single point of communication between customers, administrator, vendors and sales persons.
Effective and efficient management increased profitability and customer satisfaction rate.
The developed application managed the entire workflow accommodating the existing processes of the client and made them work faster and accurately.
