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Massage Therapy Services Automation

Background

  • Client is a message therapy service provider in California.
  • Service areas include serving the end corporate clients as well as in B2B domain.
  • Client maintains the inventory of therapists and hires them on project to project basis.
  • Main pain areas were of a process management, tracking customer satisfaction, reducing errors in invoice processing.

Scope

  • Automation of the invoicing process, penalties and payments in B2B agreements.
  • End to end automation of processes.
  • Electronic surveys for client satisfaction measurement.

Technology

  • Utilized PHP/MYSQL on Linux with Apache.
  • MVC framework designed to provide better separation of different layers.
  • Fully object oriented code with PHP5.

Solution

  • Solution offered great monitoring and control over the processes.
  • Clinical client satisfaction measurement.
  • Automation of time consuming procedures like locating therapists, sign agreements, calculate penalties based on different criteria and invoice generation.
  • Pilot projects - Evaluation study of various new software products and recommendations.