Take Our Test Drive     FREE Quote     Case Studies     Our Services     Our Processes     Our Advantage         Our Case Study                 BGRA   MOT   Chocolate Bunny   Webservio     BGRA   THE CLIENT: Ben Griffin Realtors-Builders have been building quality homes for nearly 25 years in Caldwell, Catawba, Burke, and Alexander Counties of North Carolina. This client is a reputable and established leader in the real estate, construction and brokerage business. THE PROBLEM: With a growing business, increasing demands as well as fierce competition, the client was finding it difficult to meet the demands and expectations of its customer while managing its   day-to-day business.   BENCHMARK SOLUTION:   The Benchmark Team designed and developed a Web-Based Construction Project Management System for online marketing and business management that will help tackle the challenges faced by our client. The online system established a seamless communication channel between the following entities:   Administrator Customers Sales Persons Vendors   The Web-Based System includes the following features:   Professional showcase of the services and homes available for sale Home Personalization - potential customers can fill up their wish list regarding their specifications for a home. The information is automatically sent to the appropriate sales team that will follow up with the new customer. An event log and tracking id is created for all inquires. Management of all homes with under warranty/post warranty complaints Co-ordination, assigning and tracking of activities of each sales person.   BENEFITS AND ROI:   Effective communication channels established between customers, administrator, vendors and sales persons. Home customization made easy for buyer increasing satisfaction rate. Under warranty/ post warranty complaints attended promptly. Effective and efficient management increased profitability and customer satisfaction rate.   As a result of this new application, the client was able to save over 20% of their total expenditure. Also, the time required for selling off the properties has been greatly reduced by more than 40 %. TECHNOLOGIES USED:   Operating System: Windows 2000 Server Database: SQL Server 2000 Web server: IIS Technologies: ASP       Client Feedback

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